Refund Policy

GoHireDD subscriptions (Starter R250/month, Plus R450/month, Unlimited R550/month) are billed in advance each month. Because access is granted immediately and the service is digital, completed payments are generally non-refundable except as set out below.

Duplicate or accidental charges: refunded in full.

Service failure: if a technical fault on our side prevented you from using the service for a substantial part of the billing period, we will refund or credit that period.

First-payment cooling off: if you cancel within 7 days of your first payment and have not meaningfully used the service, we will refund that payment.

You can cancel anytime from your subscription page. Cancellation takes effect immediately: your chat access ends and no further payments are taken. Prompts already used in the current period are not refunded pro rata.

Contact us via the chat assistant on the site with the email you paid with and your reason. Approved refunds are returned to the original payment method through our payment provider, typically within 5–10 business days depending on your bank.

Nothing in this policy limits any rights you have under applicable consumer protection law, including the South African Consumer Protection Act.